Return Policy

Shell House is committed to ensuring customer satisfaction. Please review our return policy, which outlines how you can request a review of a modified or incorrectly provided service.

1. Service Review Conditions

Our services include oil and filter changes. If a customer believes that the provided service does not meet the agreed standards, they may request a review under the following conditions:

• The customer must notify the company of the issue within 24 hours of receiving the service.

• The customer must provide relevant evidence (such as photos or videos) demonstrating the issue.

• The company will review the case and, if necessary, offer a solution to correct the problem.

2. Refund Policy

Shell House does not offer refunds, as all payments are made on-site and services are completed immediately. However, if it is confirmed that the service does not meet agreed standards, the following options may be available:

• The service will be provided again at no additional cost.

• An alternative solution may be offered, based on mutual agreement.

3. Exceptions

Requests for service review or return will not be accepted in the following cases:

• If the issue arose due to improper use or negligence by the customer.

• If the customer notifies the company after 24 hours of receiving the service.

• If the customer requests a service that is not included in the offered packages.

4. How to Submit a Request

If you wish to request a service review or alternative resolution, please contact us through the following means:

Shell House
Address: 33 Georgian-American Friendship Ave
Email: shellhousegeorgia@gmail.com
Phone: +995 593 464 465

Please note that the decision made by the company is final, and the customer must agree to the proposed resolution.

Thank you for choosing Shell House!